Associate Safety Professional Practice Exam

Which of the following is typically not included in a dealer's warranty statement for a product?

1. Making it look like a product that will accomplish the purpose

2. Repair or replacement of defective items

3. Service commitments

4. Timely delivery of products

The correct answer is: Making it look like a product that will accomplish the purpose

A dealer's warranty statement primarily focuses on the obligations of the dealer concerning the product's functionality and reliability after purchase. It typically outlines the various ways the dealer will address product defects, commitments for service, and conditions relating to product delivery. Making a product appear capable of fulfilling its expected purpose is more about marketing or advertising claims rather than warranty obligations. A warranty does not guarantee that a product will meet any expected performance standards; rather, it addresses the manufacturer's or dealer's responsibility regarding repairs or replacements of defective items, services provided, and delivery commitments. In contrast, warranty statements do include commitments related to the repair or replacement of defective items, as well as service obligations and stipulations about timely delivery. These elements establish a framework for the consumer's rights and the dealer's responsibilities, ensuring that customers receive a product that functions as expected or have recourse if it does not.